Overview
Return Policy We want you to be completely satisfied with your purchase from Upty Shoe Enhancer. If you are not happy with your order for any reason, we offer a return or exchange within 10 days of the delivery date.
Eligibility Conditions To be eligible for a return or exchange, items must meet the following criteria:
Condition:
• Brand New Condition: The unit must be unused, unworn, and in its original packaging.
• Defects Only: Returns are only accepted if the product is defective.
• No Wear & Tear: Once worn, the product cannot be returned.
• Proof of Purchase: A receipt or order confirmation is required for all returns.
Items must be unused, unworn, and in the same condition that you received them.
Packaging: Products must be returned in their original packaging with all original tags and labels attached.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items: The following items are exceptions and cannot be returned: Discounted or final sale items. Perishable goods (e.g., food, flowers). Personalized or custom-made products. Health and personal care items (for hygiene reasons). How to Initiate a Return To start a return, please follow these steps:
Contact Us: Open a dispute or contact our customer service team via info@uptyshoeenhancer.com within 10 days of receiving your order.
Package the Item: Securely package the products in their original packaging. Ship: Drop off your package at the designated pick-up point/shipping carrier.
Refunds and Processing Time Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 5-10 business days days. You will receive a confirmation email once your return has been processed. Return Shipping Costs : Customers are responsible for return shipping costs, which are non-refundable.
For questions or assistance, please Contact Us at info@uptyshoeenhancer.com